Deliveries and Returns Policy 

Bella Ragazza Hairx Online Store

1. Deliveries

a. Shipping Cost and Coverage: We offer shipping to all provinces in South Africa. The minimum shipping cost for all orders is R150. Shipping fees may vary based on the delivery location and order size. The exact shipping cost will be displayed during the checkout process.

b. Delivery Timeframe: We strive to process and dispatch orders promptly. The estimated delivery timeframe will be provided during the checkout process. However, please note that delivery times may vary based on the shipping address and unforeseen circumstances.

c. Delivery Address: Customers are responsible for providing accurate and complete delivery addresses during checkout. Bella Ragazza Hairx will not be liable for any delivery issues arising from incorrect or incomplete address details.

2. Returns

a. General Returns Policy: At Bella Ragazza Hairx, we strive to ensure customer satisfaction with our products. However, due to health and hygiene reasons, we cannot accept returns for hair extensions. We also do not accept returns for any other makeup products or accessories unless they are in their original package and have a defect.

b. Defective Products: In the event that you receive a defective product, please contact our customer support within 7 days of receiving the item. We will assess the issue and provide a suitable resolution, which may include a replacement.

c. Return Procedure: If you are eligible to return a product based on our policy, please follow these steps:

i. Contact our customer support at the provided support number or email within 7 days of receiving the product to initiate the return process.

ii. Provide relevant details about the order, including the product name, order number, and reason for return.

iii. Our customer support team will guide you through the return procedure, including the return address and any necessary instructions.

iv. Return the product in its original packaging (if applicable) and ensure it is securely packaged to avoid damage during transit.

v. Once we receive the returned product and verify its condition, we will process the appropriate refund or replacement as per our policy.

3. Buyer’s Responsibility

a. Timely Returns: It is the buyer’s responsibility to initiate the return process within 7 days of receiving the product. Returns requested beyond this timeframe may not be accepted.

b. Return Shipping: The buyer is responsible for the cost of shipping the product back to Bella Ragazza Hairx unless the return is due to a defective item.

4. Contact Us

If you have any questions, concerns, or inquiries related to our Deliveries and Returns Policy, please contact our customer support team using the following details:

– Support Number: +27 60 903 8828
– Support Email: info@bellaragazza.com

5. Changes to this Policy

We reserve the right to update or modify this Deliveries and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on the Website.

Thank you for choosing Bella Ragazza Hairx for your beauty needs!