Bella Ragazza Hairx is a hair extensions retailer operating within the Republic of South Africa. We sell a range of hair extension products including clip-ins, weaves, wigs, ponytails, and related accessories. These Terms and Conditions govern all purchases made through our website and any other sales channels we operate.

All orders are subject to availability and confirmation. We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors or suspected fraudulent activity.

• Order confirmations will be sent to the email address provided at checkout.
• Product images on our website are for illustrative purposes; slight colour or texture variations may occur due to photography lighting and screen settings.
• We endeavour to keep stock information accurate, but we cannot guarantee availability at the time of purchase.
• In the event a product becomes unavailable after your order is placed, we will notify you and offer a suitable alternative or a full refund.

All prices are listed in South African Rand (ZAR) and are inclusive of VAT where applicable. Prices are subject to change without prior notice. The price applicable to your order is the price confirmed at the time of checkout.

• Payment must be made in full before any order is processed or dispatched.
• We accept electronic funds transfer (EFT) and other payment methods as indicated on our website.
• Orders will only be fulfilled once payment has been received and confirmed.

We deliver across South Africa. Delivery timeframes and costs are communicated at checkout. While we strive to dispatch orders promptly, delivery times are estimates only and are subject to courier availability and circumstances beyond our control.

• Bella Ragazza Hairx is not liable for delays caused by courier services, public holidays, or other external factors.
• It is the customer’s responsibility to provide accurate delivery information. We cannot be held responsible for orders delayed or lost due to incorrect addresses.
• Risk of loss or damage passes to the customer upon handover to the courier.

Due to the hygienic nature of hair extension products, we are unable to accept returns or exchanges on items that have been opened, worn, washed, altered, or used in any way. We strongly encourage customers to review product descriptions, colour charts, and length guides carefully before purchasing.

• Returns are only accepted for products that are unopened, in their original sealed packaging, and in resalable condition.
• Customers are responsible for return shipping costs unless the product is defective or incorrectly supplied.
• Refunds will be processed within 7–10 business days of receiving and inspecting the returned item.

If you receive a product that is defective, damaged in transit, or different from what you ordered, please contact us within 48 hours of delivery with photographic evidence. We will assess the claim and offer a replacement, exchange, or refund at our discretion.

Normal variations in colour, texture, and weight inherent to human or synthetic hair products do not constitute defects.

Care instructions are provided with each product. Bella Ragazza Hairx will not be held responsible for damage resulting from improper care, use of incompatible products, excessive heat, or failure to follow care guidelines.

• Longevity of hair extensions varies based on care, frequency of use, and maintenance.
• We do not guarantee specific results as individual hair types and usage habits differ.
• Our products are intended for personal use only and are not to be resold without prior written consent.

We collect and process personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA). Your personal details are used solely to process your orders, communicate with you, and improve our services.

• We will not sell or share your personal information with third parties without your consent, except as required by law.
• You may request access to, correction of, or deletion of your personal information by contacting us directly.
• By placing an order, you consent to the use of your information as described above.

All content on www.bellaragazzahairx.com — including images, text, logos, and branding — is the property of Bella Ragazza Hairx and may not be reproduced or used without prior written permission. We are not liable for any loss arising from reliance on information published on our website.

To the fullest extent permitted by South African law, Bella Ragazza Hairx shall not be liable for any indirect, incidental, or consequential damages arising from the purchase or use of our products. Our total liability shall not exceed the purchase price of the specific product in question.

We reserve the right to update these Terms and Conditions at any time. Any changes will be published on our website. Continued use of our website or services after an amendment constitutes your acceptance of the revised terms.

These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of the South African courts.