Bella Ragazza Hairx

Bella Ragazza Hairx is a hair extensions retailer based in South Africa. We are the responsible party for the personal information we collect from customers and website visitors. For any privacy-related queries, please contact us using the details at the end of this policy.

We only collect personal information that is necessary to process your orders and communicate with you. This may include:

• Full name and surname
• Email address
• Contact number
• Delivery address
• Payment confirmation details (we do not store card or banking details)
• Order history and purchase preferences
• Website usage data collected via cookies (see Section 8)

Your personal information is used only for the purposes for which it was collected, including:

• Processing and fulfilling your orders
• Communicating order confirmations, updates, and delivery notifications
• Responding to queries, complaints, or return requests
• Sending promotional communications, where you have opted in to receive them
• Improving our website, product offerings, and customer experience
• Complying with legal and regulatory obligations

We will not use your personal information for any purpose other than those listed above without obtaining your prior consent.

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• With courier and logistics partners solely for the purpose of delivering your order
• With payment processors to facilitate secure transactions
• With service providers who assist us in operating our website or business, under strict confidentiality obligations
• Where required by law, court order, or regulatory authority

All third parties with whom we share information are required to handle your data in a manner consistent with POPIA and this Privacy Policy.

Under POPIA, you have the following rights regarding your personal information:

To exercise any of these rights, please contact us at info@bellaragazzahairx.com. We will respond within a reasonable timeframe and in accordance with POPIA.

We take the security of your personal information seriously and implement reasonable technical and organisational measures to protect it against unauthorised access, loss, misuse, or alteration.

• Our website uses secure connections (HTTPS) to encrypt data transmitted between your browser and our site.
• We do not store banking or card details on our systems.
• Access to personal information is restricted to authorised personnel only.

While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but will notify you in the event of a data breach that may affect your rights.

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Once your information is no longer needed, it will be securely deleted or anonymised.

Order records may be retained for a period of up to 5 years for legal and accounting purposes.

Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site and improve its performance.

• You may disable cookies through your browser settings; however, doing so may affect the functionality of our website.
• We do not use cookies to collect sensitive personal information.
• We do not share cookie data with third parties for advertising purposes without your consent.

We may send you promotional emails or messages about new products, special offers, or updates, only if you have opted in to receive such communications. You may unsubscribe at any time by clicking the unsubscribe link in any marketing email, or by contacting us directly at info@bellaragazzahairx.com.

Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies independently before providing any personal information.

Our website and products are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can take appropriate action.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be published on our website at www.bellaragazzahairx.com. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please reach out to us: